TravTask welcomes you to its Website - TravTask.com includes its mobile, desktop, and mobile application or any feature available on TravTask (collectively known as 'Website). We have designed the Website to be user-friendly, and impart information, and it is secured for use. Our Website assists you in imparting travel information and delivering travel-related services, making travel bookings, or transactions with travel suppliers that are enlisted on our Website. TravTask is designed for personal and non-commercial usage. Hereby, terms like we, us, our, or 'TravTask' refer to TravTask. The terms like "you" or "your" refer to the user of TravTask.
We present the Website to you under the condition that you have accepted it without any modification to the terms, conditions, and notices mentioned below. This is collectively known as the 'Terms' or 'Agreement'. Under the Agreement, we have described the terms and conditions applicable to the services available through our Website and have all the details regarding your responsibilities as a user of TravTask and limits our and third-party suppliers' liability. Our suppliers include any kind of services that are availed via TravTask.com. We hereby, refer to our third-party suppliers as 'Travel Service Providers'. You must go through our Terms & Conditions very carefully as they have all the information regarding the bookings made by you. You must also check TravTask’ Privacy Policy to understand the use of our Website and how it is incorporated into the Agreement.
When you use our Website to book a travel service or product or reach out to our call center agents, you agree to the terms of this Agreement. All the terms and conditions mentioned apply to you, and if you have any issues with the Terms, we request you to stop your use of our Website. TravTask reserves the right to modify and amend the Agreement and post the new terms at any time. So we advise you to keep a regular check on this page during your booking or every time you visit the website. The amended Terms will be effective from the day of posting. Our website targets the residents of the USA, and the terms of this Agreement apply to the residents of the aforementioned areas. Under this Agreement, we determine your IP address to identify if you are located anywhere in this region.
• There are certain conditions that you are required to fulfill to use our Website or book with us through our travel agents. So you must guarantee that:
• Your age is 18 or above.
• You have the legal authority to engage in a legal contract with us
• You will use TravTask according to the terms of the Agreement
• You will make authentic bookings for your personal use or on someone's behalf who has authorized you on legal-basis
• If you are acting on someone else's behalf, you have to make sure that at your end you are ensuring that they are aware of the terms of this Agreement
• Additionally, also make sure that the information shared by you is up-to-date, true, and right
• If you create an account on TravTask.com, you can safeguard it and our agents will supervise the process to make sure that your account is used for the right purpose by you and nobody else.
• TravTask holds the right to deny any individual access to our Website or services for any reason we consider valid. This includes but does not limit to the violation of terms of this Agreement.
Under this Agreement, you agree that TravTask will be allowed to resolve a dispute or a claim when you deal with our customer care agents. This dispute might arise because of issues with the service that we make or issue with Privacy Policy by reaching out to our customer care number 1-888-279-5001 or writing to us at support@travtask.com. In case we are unable to resolve the Claims within 60-days, you can seek redress via arbitration.
Terms and our rights along with the third parties are under the governing laws of the State of New Jersey, USA. If not mentioned otherwise, it is decided and mutually agreed upon by both the parties that in case of a Mandatory Arbitration it will undergo in an exclusive jurisdiction of the New Jersey court. As a user, you have given TravTask the consent to decide this. Unless mentioned differently, you must bring any Claims to our notice within 6-months of the date of booking.
Any claims that are filed will be resolved via arbitration which is initiated by the American Arbitration Association (AAA). With that, you must assert the Claims on ab individual basis in small claims court in New Jersey. If your claims are qualified as per the rules of small claims court, they are stated by it. This is inclusive of claims asserted on TravTask, any of our subsidiaries, and our affiliates. This includes our travel suppliers or companies linked to us. This also means any Claims that arise before you accept the Terms & Conditions, even though the previous version required changes. TravTask can assert claims against you at the small claims court. There will be no judges in the agreement or the court will be required to review the agreement. But being a user of TravTask, you can be the arbiter and award the same or similar damages which include statutory damages, attorney’s fees, and costs that a court follows to enforce these Terms. You have the choice to conduct the arbitration over the phone or be physically present in the state where our office is located or any other location which is mutually agreed upon. To begin the process of arbitration, you must send a letter of request for the same which entails the details of your Claims to our legal team. In case we request arbitration against you, we will give you complete details with a notice at the email address shared by you. You are requested to read the AAA's instructions available at www.adr.org or reach out to them on 1-888-279-5001 for better understanding. If any proceedings aim at resolving the Claims, they will be conducted on an individual basis and not in the form of a class action or consolidated action. Under any particular circumstances, in case a Claim proceeds in court instead of in arbitration, TravTask waives your right to a jury trial. Resolution of disputes must resolve the claims stated against TravTask. Any Claim filed which is not resolved by Resolution of Disputes is deemed as inadequately filed or void.
TravTask provides you with all the information linked to your travel plans, itinerary, and Terms after you make the booking. This information also includes the details of your destination, affordable packages, and your flight schedule. This information is given to us through our third-party suppliers which include airlines, tour operators, and other providers. We have taken all the steps to make sure that the information we share with you is accurate and current. But if it is not, we do not have any responsibility for the same and have no liability in such a case. You must also understand that all the information displayed on our website is subject to change without prior notice. Also, the services offered by us are subject to availability. As a user of TravTask, you understand all the legal needs of traveling including passport, visa, and health insurance, and will supply us with the same to complete your booking. We are simply service providers and are here to assist you with the process through our desktop or mobile website and our customer support team. The end responsibility to get all the information accurate and to carry all the documents needed remains solely on you. For other Terms of bookings and Services availed on TravTask, you are required to read all the Terms mentioned here carefully. In case you make a flight booking with us, you must make sure that you have gone through the terms of the airlines on their website. Also, ensure that you abide by all of their terms and conditions. The airfare that you book can only be guaranteed after you make a purchase and complete the transaction. Post this process, we will issue a ticket provided to us by the supplier. Sometimes the airline may change their prices without informing us and these changes are not dependent on us. We as a travel agency have the right to cancel the booking if we do not receive your payment by the date of allocation. If your flight itinerary has more than one airline supplier then you must go through the terms and conditions of both the airlines. These terms are easily accessible on the airline's website. Every airline has a different set of rules and restrictions on their fee and charges. So if your flight is affected due to a change (cancelled or rescheduled) that the airline made which further results in a change to your other flight, you are the person responsible for the same. In such a scenario, you will have to bear the cost of the fees or buy new tickets for the unaffected flight. Usually, the airline charges a fee for making a change, refund, or exchange, and that cost is borne by you. You are required to comply with the terms of your airline and all the rules differ from airline to airline. You must carry your outbound and return tickets with the confirmation mail with you at all times during your travel. The airline authorities may ask you to show proof of your return tickets at the time of check-in. TravTask recommends that you book a combination of two one-way tickets instead of purchasing one round-trip. We recommend this because when you book a combination of two one-way tickets, we can offer you better flexibility and more choices of flights. These flights are usually cheaper if booked on different airlines as compared to the ones booked on the same airline. The terms of a combination of a one-way flight are different from a round-trip flight. The one-way flights are subject to their set terms and conditions. So if there is a change in your first flight leading to a delay in the other flight, as a customer you will be required to pay the applicable charges. In such a scenario, TravTask holds no responsibility for the same. The prices displayed on our website for low-cost carriers are converted from a different currency to USD. We do this for your convenience. Due to the conversion, you pay us an estimated (and not exact) value of the ticket purchased, and there might be an off-chance that the amount paid varies due to currency fluctuation. When you receive your e-tickets, you might have to bear an additional fee on your credit card as a transaction fee for paying in a different currency and country. When you make an international purchase, there are applicable taxes be levied by your bank.
During your international travel, the provisions of the Montreal Convention are applicable to the countries of departure and your destination. The Convention usually limits the liability of the airline supplier for death or any personal injury of the passengers. As a passenger, you must make sure that you have all the documents required to make an entry into the foreign land. These documents include a passport, and visa (business, tourist, or transit) and you are able to present these documents at any time when the government asks for them. When you want to enter a foreign land, there are several responsibilities that you must meet and we cannot be held responsible if you fail to accomplish them. You are required to go through all the prohibitions, warnings, and announcements that are issued by the government before you reach the destination country.
You must make sure that you consult the designated Embassy and confirm the visa and passport information prior to traveling. We may suggest the requirements but those might change at any time, so you must have the updated information from the Embassy before confirming your tickets with us. TravTask cannot be held responsible if you are not allowed to travel on the flight as you were unable to provide the required travel documents (eg., correct passport, visa, or any other predefined required documents.) The authorities, the airline, or the country (including transit) may ask for them at any point in time and you must present them. This includes any stop made by the aircraft even if you don't leave the airport premises.
Health.We advise you to check on the necessary vaccinations to travel to a particular country. These vaccines may change at any time, so you must keep a check on the updated information. You are required to consult the doctor before you depart to your destination country. You must make sure that you are adhering to all the health requirements and take the necessary vaccination, medication, and right medical procedure for your travel.
Disinfection.Most airlines have the authority and right to disinfect in case they perceive a doubt of threat to public health or the environment. The disinfectants used are approved by the WHO (World Health Organization) and the International Civil Aviation Organization and include: 1. Spray aerosolized insecticide while the passengers are on the board. 2. Prior to passenger boarding, treat aircraft surfaces with residual insecticide. When TravTask books travel for you to an international destination, we don't represent the country or give any guarantee that it is safe to travel to that part of the world or it involves no risks. We are not liable for any damage or loss that you may face as a result of traveling to that particular destination.
Airline Baggage Policies.All the airlines have different policies for their baggage allowance, fee, and restrictions. TravTask tries its best to display the most current baggage allowance policy and follows the airline's website to extract the details but we cannot guarantee that the information is up to date. That's why we recommend that you must verify these details on the airline's website directly or call them before your scheduled departure. Also, the baggage fee is not included in the trip cost.
Cancellations and Refunds.Please know that any bookings made on TravTask are non-refundable, if not specified otherwise. In case you want to cancel the bookings, you should reach out to our customer care desk at 1-888-279-5001 or email us at support@travtask.com and we will be happy to help you with the cancellation process. In case of a refundable cancellation, it is subject to an administrative cancellation fee according to the charges mentioned in our Post-ticketing Fees and additional charges by the airline or other travel service providers. For us to process your refund request, it is subject to the airline's rules and procedures. We can process your refund only after the airline approves the refund request; and once processed, we will send it back to your original payment method. After we initiate your request for cancellation we start with the process by sending an email notification to make sure that your request is in progress. For this whole process, we deduct the service fee applied to the booking request and return the balance amount. Being a travel agency, we depend on the suppliers to process the refund. Once we receive the amount from the supplier, we may take some additional time to process the refund and for it to reflect on your credit card. This whole process sometimes may take up to 60-90 days from the day we received the cancellation request. You may notice an additional fee or a fare difference by the supplier which will be added to the cost of your booking. Once we make a booking on your behalf, we cannot allow name changes and if you want to make any such changes post the booking is complete, you will have to incur extra charges. Read more about this in detail on our Taxes & Fees document. To avoid such charges, you must verify all the spelling/ names of the passengers before you confirm your booking.
Contact Center Booking Service Fee.When you make a booking through our contact center (including a complex multi/stop and roundtrip booking), we might levy a service fee higher than our online booking fee. This fee ranges from $10 to $200 per passenger by our agents. Important Note: Service fee is included in the taxes, and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES MADE IN OUR SERVICE FEE. Please review the final booking amount carefully before confirming the final bookings.
TravTask TERMS & CONDITIONS - HOTEL RESERVATIONS.The photos and information enlisted on TravTask.com for the hotels, their amenities, and products are shared by the supplier. We hold no responsibility for any changes as a result of an old or misrepresenting update provided by the supplier. Special features like smoking/ non-smoking, lake-view/ garden view, etc. are made on a request basis and cannot be guaranteed. Although hotels usually honor the requests made, we cannot guarantee that you will get the special request made. Some fares quoted require special membership like Corporate, government, AAA, or ARP. Offers under these rates will require their designated members to be available at the time of check-in to prove your eligibility. But the hotels are not under any obligation to honor the special rates if you are unable to qualify for them or do not have the identification proof for the same. TravTask or the hotel supplier will not be in a place to issue a refund for the unused room or nights because of an early check-out. Some hotel suppliers offer an additional service of the airport shuttle. To avail of the same, you must reach out to the hotel directly and confirm its availability along with the price details. A few hotels also have an offer for a Booking Bonus for free services like tours, breakfast, and more. Please check with them for the services and their availability as they are under the hotel's discretion and not ours.
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